July Cloud support is powered by Rapid Action Force. Rapid Action Force offers worldwide support services using state of the art Automated Service Engine.
How do you stand to benefit as a Reseller ?
As a reseller you can start serving your clients with our industry acclaimed Automated Service Engine within minutes. You can install our support system in your domain with full branding and start using its features such as Infomine, A.I.Chat, Interactive Support Systems, Free Downloads, Alerts, RAF Technical Journals etc. This will allow you to spend more time on Selling than Serving your clients.
How do you stand to benefit as a Customer ?
As a customer you can use our support system such as Infomine, A.I.Chat, Interactive Support Systems, Free Downloads, Alerts, RAF Technical Journals etc. Moreover, you can also train and educate your company users , administrators using these systems. This saves your precious time and also maintains continuity in your web presence.
How does it work ?
The key to quicker and reliable service is our well defined and constantly updated work systems and our drive for automation. This enables us to provide almost full control of the services that we offer to the client themselves. But this requires years of experience and heavy investments on R&D and systems development.
Our simple and cellular hierarchy of RAF enables us to provide personal and customized service for all your requirements. All our key infrastructures are monitored constantly with over 300 random samples at any given working time. Any deviation is intimated with proper escalation procedure.
The support systems does not end here. It is constantly updated with the help of CBG [Core Business Group ] and R&D [ Research & Development ]. This ensures that our services not only meets your present requirements, but also takes care of future upgrades that we may have to undergo.
Cellular Model – RAF Support System
Infomine: Infomine is a key component in Automated Service Engine. It follows a similar industrial practice of Knowledge Management. It also includes interactive support systems.
A.I. Chat: A.I.Chat is a 24X7 automated chat system which allows you to get trained in our products and services. This provides base level support throughout the day.
Co-ordinator: coordinators manage and update Infomine and A.I. Chat. They offer a personalized and custom solution for all your issues.
Team Lead: RAF Team lead completes a Cell and is responsible for interacting and monitoring the coordinators and system administrators.
Manager: RAF Manager overviews the RAF and also keeps abreast to the latest technological innovations and market situation with inputs from CBG and R&D.
Support [ Existing Customers & Resellers ]
If you are a direct customer or reseller of July Cloud, you must use http://support.julycloud.com for all your support requirements including domain names.